Terms & conditions

Welcome to our website for the sale of monitoring and automation products for installations, homes (SmartHomes), buildings (SmartBuildings), and cities (SmartCities). These terms and conditions ("Terms") govern the use of our website and the services we offer to both the general public and professionals. Please read these terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by these terms. If you do not agree to all the terms, you will not be able to access the website or use any service.

1. General

1.1. Identification of the service provider:

  • Company name: 9HABITAT INTEL·LIGENT S.L.
  • Address: Avinguda de les Escoles 5, 08540 Centelles (Barcelona)
  • CIF/NIF: ESB63472807
  • Contact: [email protected] /  +34  933 80 11 55

1.2. Purpose: These conditions regulate the purchase of products through our website, including additional services such as technical support and after-sales assistance.

2. Terms of Use

2.1. Access to the website: Access to our website is free. However, the purchase of products is subject to the payment of the corresponding price.

2.2. User registration: To make purchases, it is necessary to register. The user agrees to provide truthful and updated information. The protection of personal data is governed by our privacy policy.

3. Products and Services

3.1. Description of products: The products offered are described as accurately as possible. However, there may be slight differences between the description and the actual product.

3.2. Availability: We strive to keep the availability of products updated. In case of unavailability, we will inform you as soon as possible and offer alternatives or a refund of the payment made.

4. Prices and Payment

4.1. Prices: Product prices are shown in euros (€) and include applicable taxes. Shipping costs are not included and are displayed during the purchase process.

4.2. Payment methods: We accept the following payment methods: bank transfer. Payment is processed securely through our payment service providers. Soon we will also accept the following payment methods: credit/debit card, PayPal.

5. Shipping and Delivery

5.1. Delivery times: Delivery times depend on availability, destination, and the selected shipping method. In general, delivery times range from 2 to 15 working days.

5.2. Shipping costs: Shipping costs are calculated based on the weight and destination of the package. They are displayed during the purchase process before confirming the order.

5.3. Order tracking: Soon we will provide a tracking number for all shipped orders, allowing customers to track their status online.

6. Return Policy

6.1. Right of withdrawal: Customers have the right to withdraw from their purchase within 14 calendar days following receipt of the product, without needing to justify the decision. The product must be in perfect condition and with its original packaging

6.2. Defective products: In case of defective products, we will cover the return and shipping costs of a new product or a full refund.

7. Warranty

7.1. Legal warranty: Our products are covered by the legal conformity warranty of 2 years, according to current regulations. This warranty covers manufacturing defects and not damage caused by improper use of the product.

8. Liability

8.1. Limitation of liability: We will not be responsible for any indirect, incidental, or consequential damage resulting from the use of our products or the website.

9. Data Protection

9.1. Privacy policy: Personal data provided by users are processed according to our privacy policy​, complying with current data protection regulations.

10. Modifications

10.1. Changes to the terms: We reserve the right to modify these terms at any time. Modifications will be effective from their publication on the website.

11. Applicable Law and Jurisdiction

11.1. Applicable law: These conditions are governed by Spanish law.

11.2. Jurisdiction: In case of conflict, the parties submit to the courts and tribunals of the consumer's domicile, provided that it is within Spanish territory.

If you have any questions about these terms and conditions, do not hesitate to contact us via our email address [email protected] o phone +34 933 80 11 55.

These terms and conditions are designed to ensure a fair and safe shopping experience for all our customers. We encourage you to read them carefully and contact us if you have any questions.